How it works
From the call to the sign-off.
Reactive cover for housing providers, healthcare organisations and local councils. Here is exactly what happens, and exactly what you receive at each stage.
You call. A person picks up.
Our line is answered 24 hours a day, 365 days a year. No voicemail, no triage menu, no call-back promise. Your resident speaks to someone who can send an operative.
We make the property safe.
Isolate, secure, make good enough to leave. Water off, power made safe, doors and windows boarded or replaced. The resident is safe before anyone opens a spreadsheet.
- Call received
- Multi-trade operative dispatched
- On site · mains isolated
- Consumer unit made safe
- Property made safe · resident in situ
You know before your inbox does.
A make-safe report lands the same night, with photographs, what we did, and what is still outstanding. You are not finding out from a complaint on Monday morning.
- ✓ Mains isolated, leak contained
- ✓ Circuits tested, property re-energised
- ! Ceiling replacement outstanding
- ! Redecoration to bedroom 2 outstanding
Full repair, priced to NatFed.
The follow-on works are quoted against National Federation Schedules of Rates, the same schedule your surveyor already holds. Line by line, code by code. Nothing to query.
| Code | Item | Qty | Rate |
|---|---|---|---|
| M2114 | Plasterboard ceiling, renew | 8 m² | £XXX.X |
| E4021 | Light fitting, replace | 2 | £XXX.X |
| D1160 | Emulsion, two coats | 22 m² | £XXX.X |
| P3308 | Copper pipework, renew | 1.5 m | £XXX.X |
| Total, agreed before we start | £XXX.X | ||
Signed off with evidence.
Before and after, dated, with the resident’s sign-off attached. The pack goes straight into your file, ready for audit without anyone having to chase us for it.
Compare
Reactive cover without the trade-off.
Most providers make you choose between scale and care. Here is how the three options actually differ.
 Cornel Building Services | National contractor | Local sole trader | |
|---|---|---|---|
| Out-of-hours answering | A person, 24/7, 365 | Call centre, then triage | Voicemail after hours |
| Who attends | Trusted multi-skilled subcontractor network | Subcontracted, varies by area | The owner, when free |
| Trades covered | Plumbing, electrical, roofing, joinery, security | Broad, but split across suppliers | One trade |
| Make safe then repair | Both, by the same contractor | Make safe, then re-tendered | Whatever fits the diary |
| Fire damage & voids | Full cycle, make-safe to re-let | Separate framework | Not offered |
| Security works | Locks, doors and windows via trusted subcontractors | Third-party locksmith | Rarely |
| Pricing | NatFed Schedules of Rates | Bespoke rate card | Day rate, quoted verbally |
| Scale | One property or a whole estate | Portfolio only, minimum volumes | One property at a time |
| Evidence pack | Photos and sign-off as standard | On request, at a cost | Invoice only |
| Accreditation | Federation of Master Builders | Varies by subcontractor | Varies |
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